J's cleaning service is a locally operated house cleaning service. We take every step to ensure your business with us is a fair one, and we strive to do our very best cleaning for you. In order to meet your expectations, please review the terms and conditions.
We are unable to climb on a ladder that is higher than a 2-step ladder. We don't get inside of curio cabinets. We don't clean chandeliers. We don't move heavy furniture. However, if you need cleaned behind furniture and you move it out and back, we would be happy to clean behind and under. We do not do any laundry or ironing.
Due to OSHA regulations, we do not handle any animal or human waste, such as blood, vomit, or body waste. Due to sanitary and hygiene concerns, we are unable to clean homes with live infestation such as maggots, roaches, fleas, and bedbugs until resolved.
Estimates can be done over the phone or in person. If the estimate is done over the phone, we do our best to give you an estimate based on information that you provide. We charge by the job, and you only get charged for what we do. If you are a regular customer and want only part of your house cleaned and the next time you want other rooms cleaned, then we can swap out rooms for no extra charge. If you want to add more rooms, there will be a small fee.
We charge by the job, not by the hour. Our prices are really fair.
Payment is due upon completion of job. We accept credit cards, checks, Zelle, PayPal, and Venmo. There is a $45.00 fee for all returned checks.
You must give 48-hour notice if you need to cancel, with no fee. Cancelling within 24 hours will incur a $25.00 fee.
If you feel that our staff missed something, or you feel that we didn't clean well, please call the office and we will come back and clean what we missed. We have no cash refunds, but we would be happy to come back and redo the work we missed.
We carry insurance. Accidents do happen. If something breaks, you will know right away. We never leave without letting you know what happened. If you notice something after we left, please call our office to discuss it, especially if we didn't know about it. We will always let you know if something got broken.
When an appointment is scheduled, sometimes it is hard to be exactly at that time. We could be a little late or early. If for any reason we are running behind or early, we will send you a text or call to let you know we are heading your way. Please be patient.
We do have a checklist available upon request. We supply all the cleaning supplies, but we are happy to use yours if you prefer. All our rags and mop heads are washed and bleached. Each place gets their own set of clean rags to use. If you have a list that you would like us to follow, that's fine. Anything extra that wasn't mentioned in the estimate will be charged at the time of cleaning.
We reserve the right to refuse service for safety or health hazards, such as black mold or infestations of rodents.
We prohibit harassment of our employees. This means we respect you and your home, and expect respect while we are doing our job in your home. We will not tolerate being yelled at or talked down to, controlling the course of work, physical abuse or assault, invading personal space, sexual advances, sexual gestures, or sexual comments. Customers should direct all complaints and concerns to the manager.
If customers need a special request done, we need to know as soon as possible because we need to schedule more time, and you will be charged for extra services.
We spend a lot of money and resources finding, interviewing, checking references, conducting background checks, and training our cleaners. Each cleaner signs an agreement barring them from performing any home-related services for any of our past or current customers. However, if you wish to employ a staff member directly, please discuss this matter with management. If you are found to solicit one of our staff members, be advised that our referral and training fee is $2,500 per hired employee.
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